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How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
It doesn't remove the hairs at 100% but well, I haven't found any brush to do it either. It's not too big so you'll have to give a few passes, but it's very comfortable to grab the round handle. The brush is fine for soft armchairs or surfaces. It is very comfortable to turn it and clean, the hairs are staying in an easy-to-access warehouse. I 've used it in clothes and the truth that for clothes I didn’t like it. If it's for armchairs, carpets or similar, yes, I recommend it.
As soon as I received the product I tried it and the results are very good!! It feels a little fragile but I think that if used in a cautious manner it can last for a good amount of time. Yes, it's a wonder how it picks up the hairs! I have two cats and a dog and I was desperate with so much hair, but here is the solution.
So in love with this product. Works like on the sofa and on the clothes. Collects wool from the cat and hair perfectly. I have 6 cats and 1 short haired dog, it removes everything!!!
It does its function, cleans quite well. Besides that the brush itself is very aesthetic.
Wonderful. Helps to clean clothes quickly and easily.
Exactly like the pictures. The brush works well.
Good product, it’s my second time that I order it
A good remover. The handle is comfortable.
cute item and very easy to use!
Not really effective.
Excellent.
amazing product !!!
Works perfectly
Works well