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How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
I've been researching micro needling kits for awhile after seeing all the great results others have experienced. Putting needles on my face was a little scary but I decided to give it a try. After just using the derma roller once I was very happy with the results the next morning, my face was very smooth and bright. I plan to use it once a week and hope to see more great results.
I love all the different sizes of this kit. There are so many areas on the face that need smaller heads, as well as larger areas that need larger heads. Also, I really like to use the silicone scrub head to clean my skin deeply before the procedure. I really love the way my skin glows afterwards! Definitely a good purchase to improve skin.
I’ve been using derma rollers for sometime now and was so happy to find a compact all-inclusive pack like this. The quality is superior and has different heads for different body parts. The little box keeps it clean and hassle-free. I highly recommend it.
Easy to use and felt like it was really working when I applied my lotion. Can't wait to see in a month what my face looks like.
The needles actually are more painful than I anticipated.
Amazing product, I couldn’t have been more happy with the quality and results. I absolutely recommend it! So worth the money.
Absolutely love this and the results are noticeable within 24 hours!
It’s a nice product, so easy to use, and I actually had one before. However, this roller squeaks when I use it, but it’s only used for about two minutes a day, you kinda deal with it.
I LOVED this product!
This is my first dermaroller and so far I am very pleased with it.