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How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
I love the quality and the packing. Simple in usage and don’t require a lot of time. I don’t keep the tools in fridge because they stay cool enough being at room temperature. It is a great set and excellent value for money!
Very satisfied with my purchase. Relaxing and soothing. I have noticed that my skin is getting better because of these tools. I know that some people put the roller in the fridge but I prefer to use it room temperature. Highly recommend!
Everything about this order is perfect, the packaging, the use, and the price! Nothing damaged. All the pieces were there. The product is quite pretty and durable as well as useful. Thank u so much! Would recommend.
I`m impressed!!! It really works! I want to buy it cause I felt too much tension on my face, now I use it every day before I go to sleep and after waking up and my skin has never felt better! I`m not exaggerating!
Great set. It was boxed up very nicely and the color is beautiful. I watched several videos on YouTube to get some instructions before using the tools and look forward to seeing the results.
I purchased two sets – one for myself and one as a gift for my mum. Both sets are presented in a very nice box. It takes me a couple of minutes to look better. I highly recommend using these!
I wasn’t expecting much, but it really improves my look and I feel refreshed. I keep the tools in the freezer and use them every morning at least for 3-5 min. Really love this product.
Nothing was broken, good product. I`m not sure about the wrinkles yet, but it's so relaxing and I don’t want to miss a day.
It does not feel good on my skin. Maybe it's my fault and I don’t understand how to use it properly….
Very nice set, the size of the tools is perfect for face massages. I use it to relax when I’ve had a stressful day. Will buy again as a gift for my family and friends