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How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
I did a lot of research before ordering this jade roller, and it doesn’t disappoint me! I’ve used this for about two weeks now and it has reduced some wrinkles in my face. I would recommend the product!
If you are looking for a great gift for someone special – girlfriend or family member or yourself, look no further! This is quality and effective stuff. I use it on my face and neck every night and see huge improvements in my skin. Great purchase, recommend.
I heard a lot about jade roller and decided to try it because I felt it was time to start taking more care of my skin and now there is a visible difference in my skin's appearance! I am extremely happy with my purchase. Thanks for an amazing product!
It is very nicely and carefully packaged and It seems to be well made. I bought it for anti-aging uses but have found that it helps with my headaches, especially after freezing.
Very attractively made product. Rich color, no squeaking. It's very easy to use, and you can use it watching serials. The only thing I don't like - my face started to get red sometimes after long use.
The use of this roller became a part of my skincare routine. I've been using this roller for about 3 weeks now, and can tell there's a difference in my skin already.
I'm already addicted to my jade roller! There’s no squeaky sounds when you roll. After a 5-7 minute use my face relaxes and I feel myself better.
I literally can't stop massaging my face, the roller glides perfectly. The quality and color of the stone is awesome! 5 stars!!