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How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
The roller is well made and looks nice. I notice that my skin is getting better and looks healthier, it proves that the roller really works! I want to buy more for family members.
Works as expected. Feels great on my skin and in my opinion the roller helps with circulation. It’s become part of my daily skincare routine and I love it. Think I’ll buy this set again for gifts.
I'm glad I bought this set! All came in good condition. I use the roller 2 or 3 times a day and it makes a great massage to my face skin. Super simple in use. It can be a nice gift for anyone too.
This is a good set and it comes in a nice package. It seems to me that my face is less puffy now. I’m glad that these tools became a perfect addition to an at-home spa treatment day.
Firstly, I was disappointed when I opened the package and saw no gua sha stone but fortunately until further inspection I noticed it peeking behind the other roller. Nevertheless, the box the set comes in and the products themselves are very elegant looking.
Start to use it every day and I actually see the difference! I feel refreshed and it seems that the roller makes me look younger. If you are on the fence, I would say buy it!
I read a lot of reviews and instructions before purchase and wasn’t disappointed. My skin feels and looks better. The roller and the stone are easy to wash and to dry. It’s a perfect gift idea.
I like it, worth the money! Use it twice a day for darkness under eyes and puffiness.
Exactly as described, I`m very satisfied. The roller is beautifully made, rolls very smoothly and the stone looks like it's super high quality.
The roller really improves my look, and it’s really good for my skin tone, but I am not impressed with the gua sha stone.
The set is awesome! Seems like good quality. Use it every evening while watching TV, quite a relaxing and meditative activity. Love love love