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How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
I'm very happy with this product. More important, my cat is happy. After all, she's the one who counts around here. We've had it for about 3 wks. As anyone owned by a cat knows, they can be finicky. Either they will like it, dislike it or, like mine, be cautious and wary at first, but then content. Pros: *1- Suction cups are sturdy and do not slip. I followed another reviewer's advice to clean both the window and cups with alcohol. As with all suction cups I use, I recommend you push on them occasionally to check adherence (especially with temperature changes). Mind you, my cat does not jump into this bed because she is skittish. I have a chair next to it and she steps into it for now. *2- The bed itself is constructed out of a sturdy form covered with a heavy, canvas-like material (almost like a strong dog toy) and it does not hold on to fur. I'll just vacuum occasionally. It is spot-clean only. *3- It is wide (from end to end). If your cat is long or enjoys stretching out, this will be a positive. *4- Easy to move from window to window or, as I plan to do, advance the height at which it's placed as my cat adjusts to it. My windows come down almost to the floor. I have started it very low to let her acclimate to it. Cons: *1- It is made so that the cat is directly against the window (no edge between cat and glass). While this allows for maximum viewing, the window will be cold in the winter unless in strong sunlight and is already hot in the afternoon here. My kitty prefers to get out of it in the heat of the day and return after it cools down. Be aware that if you have it positioned low, dogs and people on the outside may spook your cat. *2- The inner removable pad is flimsy and will hold shedding fur. I won't waste the time to wash. I'll just replace with something more practical (and comfy.) *3- The width from the window to the back of bed is quite narrow. This is not a problem for my tiny girl (5.5 lbs). I've seen pics of larger cats enjoying it but if yours is large and prefers to curl up, this may not be a winner for him/her. ***Important--Measure your windows!!! Make allowance for the edges of the suction cups, which extend past the bed's length. Others have detailed the exact dimensions in question section. It is longer than it appears. Many thanks to another reviewer for pointing this out. ***Please do not use attached to auto window. Your cat could easily be injured, killed or lost during an accident. Not worth the cute factor. I hope this is helpful, as I appreciate the reviews of others and use them to make informed choices. Have a great day!
It took 1 month for the first kitten to start using it. It took 2 months for the second kitten to adopt it. Fortunately they both eventually learned to enjoy it. I am pretty impressed with the suction cups. I’ve only used it on windows that do not get direct sunlight. I’m concerned the direct sun will cause the suction to fail while the kittens are in it and scare them from ever using it again. I’ve had that problem with other devices that use window suction cups. If I put it on a direct sun window and it doesn’t fall I’ll up the stars to 5.
This is such a brilliant idea. Our kitten is able to not only get up away from our 2 year old but can also squirrel watch. I sprayed a little catnip on the fabric bedding and he jumped right in. He now goes in all by himself and spends a lot of time in there. Would definitely recommend to anyone with a cat. Very secure and strong.
I wanted something for my cat that would allow her to have a great view of outside, feel cozy (she likes to be inside things, under covers), and not take up tons of space. This is pretty cool, but she wouldn't use it at first. It took about 2-3 weeks before I saw her in it. Now she uses it a good bit. I wish it came in other colors though. Beige is just kinda blah. The suction cups seem strong. I'm scared of it falling while she is in it, but so far so good. I check it often and it still seems strongly stuck to the window.
One of my roommates had one of these and my cat loved it. I bought another when I moved out, and yep, she still loves it. The shape seems much more comfortable than the window platforms. The pad will eventually wear out or get torn up, but a piece of blanket material makes an easy replacement. The suction cups are pretty strong and easy to apply, just make sure the window is clean. We did have some trouble with it falling off with a heavy maine coon mix, but for most cats it's great.