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How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
My little dog basically sat in the middle of this and then took a nap. He had no interest in this. I gave it to my daughter who has a medium size dog. He went to town trying to get the treats out of the puzzle. He could move the pieces and eat up. There are some extra pieces in case one breaks. You do have to screw them in from the botton to keep them in place correctly.
My dog LOVES this toy. Even after he’s already had dinner, he is still asking to play. I am uploading new video bc it’s much better now that he’s gotten familiar with it and understands how it works.
Nice toy. Plastic quality, colors as in the picture. The buttons are too easy to move, the dog eats everything in a minute. Good size. Loved this product! Kept the pup entertained for longer than other toys. Helped build up her confidence and co ordination . We used training treats, dog biscuits and frozen water & fruit.
I love my dog more than life itself. He’s a rescue so not sure of his age. We think 15 (going on 3). Bought this puzzle hoping he would have fun and use it. Had no clue how fast he took to it. He’s not the most ‘intelligent’ so I wondered but he got the treats so fast. He hasn’t used his paws yet to move the pieces around, just uses his nose, but he’s doing it. Everytime he gets one I cheer for him and his tail wags like crazy and he continues on. He love his puzzle. I can’t wait to get him more so that he will get that brain going when I’m at work during the day (even though he’d probably play with it before I am even out of the driveway)
I wasn’t sure if my dog would have anything to do with this. I put treats in it and set it by my dog’s bed. I adopted him after he was rescued from a hoarding situation so he really hasn’t had toys to play with. I’ve had to teach him how to play with them. I noticed the freebie treats were gone one day and checked the rest of the puzzle. All gone! I was amazed. Filled it back up and left it for a few days. Empty again. Now I’ve watched him do it and it’s so funny. I’m going to try to get a video of it. He’s a 15lb chiweenie. Half chihuahua half dachshund and much smarter than I gave him credit. lol
My breeder recommended it for my 4 month old Australian Shepherd who is recovering from a broken elbow to keep his mind and training up. I was afraid to would be too challenging for him, but he took to it right away!. He finds all the treats in less than a few minutes. Takes him longer to eat the treats than to find them! It's a great price too! Similar products are twice the price and made of cheap plastic my puppy would chew through in an instant.
I bought this as a mind teaser for my bunny. It isn't made of untreated wood, so I have to watch when my bun is playing with it, but he loves it. Even gets a little dig time with it to move the covers around.
My Border Collie, Grace, just loves this "toy." Dogs like Grace need constant mental, physical, and emotional stimulation and this thing helps for a few minutes in the evening. She has learned to check index every one, looking for a treat. When she finds one, she not only gets a treat, but she gets our praise. She has learned to use both her nose and her paw to manipulate the rounds. It is well built and heavy enough that it stays in place when Grace is playing with it. Because she still chews everything, after a few games, we take it up off the floor. Wonderful toy and I'm highly recommending.
Entertaining feeder for a puppy, I like it, with pleasure looking inside the delicious.
The goods came quickly enough .. whole unharmed Good activity for dogs but my dog personally is not difficult from there to get the taste would be better
looks and feels good. hopefully it will bring some interesting times for my dogs!
good quality , my dog loves it. but he got it to easily
Thank you very much for the goods! My dog is delighted)) the truth gets all the delicious in minutes, but the search continues. The toy exactly as in the photo, fully corresponds to the description
Very funny thing for dogs)))) but my either Och is smart or that, all found and ate in 3 min))))
Super Toy, my dog is LOVES! All so as the description. Toy safe because none plastic components can not get out of design, with this you can leave dog with toy. I am very glad, recommended!
Super Bowl for dog! Dog has super fun and addressing;) thank you
I love it, though it came a little late due to the current situation, communication with the store was great, I recommend seller
Very cute toy. My pug was immediately interested.
Cute toy. I was afraid it was going to be too small for my Boxer/Lab mix (75lbs) but it was okay. Wouldn't be appropriate for anything bigger. To introduce her to the concept, I put a small treat under 2 of the white bones and inside 2 of the red boxes. I tried to show her how it worked, but she wasn't interested. She came back to check it out a few minutes later on her own. She figured out how to remove the white bones and open and close the red boxes in just a few seconds Not sure how long this puzzle toy will keep her entertained, but I'm hoping for at least a little peace in the evenings. As for quality, it is of sturdy plastic. The lids don't stay shut on the red boxes and the white bones don't fit into their spots as well as they should.
Excellent for my dog. A little hard on the buttons, but I guess they'll go soft with the use.
The toy is super! My dog is delighted, all night I only feed from her and ate. We were very excited to watch, too. Recommend!
good quality, arrived fast, dog enjoys it :D but it took 1 min to understand toy and another minute to eat all treats
It matches 100% with the description. Very good quality
Everything is super, the dog is happy, quickly figured out everything, continues to look for food for a while after it ended. The bottom is rubberized, but it does not help much
Fast delivery, excellent quality