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How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
I previously had one of those "egg shaped" brush cleaners that you stick 3 fingers into to clean brushes and it was pretty annoying as soap would get into the egg and then cause your fingers to slip while cleaning. I began searching for a replacement and found the large cleaning pads to place in the sink, but thought... how sanitary is that? Will I have to clean the sink, then place the cleaning pad down? THEN, I found this! You hold it as you would a peg for your phone and clean your brushes in a circular fashion. I love the bottom left corner of it which has smaller little wavy lines as these are perfect for your angled and smaller sized brushes. Using your hand does not thoroughly clean brushes!! You really need something to brush it against. I use the bare minerals brush cleaning solutions that come in a squeeze bottle, however, I also used shampoo and it worked just fine. I have some friends that even use hand soap, it does not matter. This tool is the best. I bought two, one for myself and another for my sister and we will keep it! Love it!
This is the best thing I've ever purchased for my makeup arsenal. It cleaned my makeup brushes so well that they look brand new! Even removed old makeup stains that I've never been able to wash away, even with extensive scrubbing. If I could give this product 100 stars I would. I'll be purchasing a few more for safe keeping. You won't be disappointed! The only regret I have is waiting so long to buy this.
This is a nifty little gadget. Works very well and makes cleaning my brushes quicker and it seems to help get them cleaner than other methods. I had looked at the mats and honestly this is all you need. It’s fairly small but the different knobs textures on the surface do the trick. Highly recommend!
This simple product is ready to use, and it works so well that my brushes look new after I clean them. To clean it, just rinse with a small amount of soap and water, and it's good to go. I'm very happy I bought this.
Was smaller than I expected but it actually worked out great!! Super easy to use & its even useful for travel reasons. Definitely worth it
I absolutely love this. My hands would get so dry and itchy whenever I used my hands to clean my makeup brushes. It has lasted me a long time. Make up never sticks to it. I even use it to clean my mascara wands.
This really helped clean my brushes, I used it with eco tools makeup brush shampoo and the transformation was mind blowing! I even tackled my fiancé’ brushes, I was so excited!
Great choice ! I was able to wash my brushes and clean them thoroughly along with the brush mat.