How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
I have a hard time wearing metal, except for SS or white gold, or platinum. Both are too expensive for a watch. This watch is beautiful. It is just what I wanted. The black face and golden hands stand out surrounded by the gold band. It is very comfortable and easy to tell the time. This is a birthday present from my husband so I have to wrap it and not wear it again until it's my birthday.
I love this and found it easy to adjust and close with 1 hand, after just a few times I was able to do it with one hand. It stays tightly closed. I have no problems. Best is it is large enough to read without glasses. It does not pinch like some or wear out like others. Great product
Love this watch! Only issue is with the length of the strap. I had to take it to a jeweler because even if I got one of the kits I'd have no idea how to use it. Even the jeweler had an issue and as a result part of the clasp got bent so it doesn't close as securely as I'd like. Beautiful design though!
Beautiful and sturdy. Great price for quality. Great packaging and branding. I’ve showered with it often and no issues. Wear daily and no issues. Super cute and sparkly
I am a lover of watches; but I have a small budget. That is why I love this watch, it is the most comfortable watch I now own. No problems with the band or battery yet.
Very nice looking. Pretty gold mesh band. Big enough for my 8 inch wrist. Easily adjustable. Great price. I want more in other colors. Absolutely love it.
LOVE this watch and always get lots of compliments! It’s so elegant and adds a lot to your look! And it matches everything
Love this watch- So beautiful and sleek- easily adjusted to fit my wrist, didn’t have to change or take out links. I give it an A++
The watch clamp is a pain in the ass to adjust but it is a good looking watch.
Love the watch! Great quality and looks very classy and expensive for a very great price.