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How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
This grinder was quick and easy to use on my 3-month-old puppy. While she's still fairly young and new to/scared of most things, she didn't seem to be bothered at all during the filing. I used the slower setting with the bigger filing top and it was very quiet. I love the fact that it's larger and extremely easy to hold, no slippage whatsoever! I actually clipped her nails prior to using this, but soon realized the grinder is so efficient that I can eliminate that step in the future! Her nails came out perfectly rounded with no sharp edges. Afterwards, she happily ran around the yard for hours while my husband finished building the fence, then promptly passed out for a nap once inside. She's happy, I'm happy, outstanding product! It's definitely a time saver and easier to maneuver than clippers. Instructions were easy to follow.
I have 2 large dogs that do not even liked their paws touched by our hands let alone trimmers. I can't even open the drawer we keep the trimmers in without them getting spooked. I have to constantly change their place. I got this grinder to try something new. This grinder is easy to hold and quiet to use. It had a charge to start with & probably could have been used right out of the box, but I waited and fully charged it before using it. Plus, I'm still in the "dogs getting used to the noise phase". It's quiet enough that they don't mind the grinder at all (haven't used it yet, just turned it on for them to get used to it). Feeling very hopeful!
My dog hates having her nails trimmed but she doesn't mind this at all. I trimmed her nails fairly short with a regular clippers to begin with and I now use this weekly to keep them short. A little desensitization training at first is helpful. I started by just turning it on and then giving her a treat. After doing this a few times, I tried it on her nails-just one foot at a time and then I would give her a break. I did all 4 feet by the end of the day this way. She really just didn't pay any attention to it at all. Now I can do all 4 feet at the same time and she just lays there. It works best on high. I do think it would be difficult to start with long nails and trim them short with this, but it is great used regularly to keep them short once you have trimmed them short with a traditional trimmer.
The grinder is of the best of its class, but the entire class still has room for improvement. A less aggressive abrasive wheel, combined with a more finely-balanced, or more vibration-isolating structure would be another leap forward in product improvement, thus the 4 stars instead of 5. Note: I wouldn't give a 5 to any other similar product. Getting a 4 from me is high praise. 5 is reserved for faultlessness.
This is an excellent nail grinder! The price was very reasonable when I was first looking for one and this is nice and compact looking and lightweight. My boxer is a nut about her nails no matter who or what is used. With this, I was able to grind them down fairly quickly and easily without worrying so much about how far I'm clipping of her nail.
it is very nice. It works silently. Top! My dog have to learn yet to behave during procedure but result is perfect! thank you. Fast delivery.
Delivered on time, item in good condition and very good, my dog is not afraid of noise
I LOVE this device! No batteries and rechargeable like my phone! It’s very compact. The dew claws are so much easier to grind! I cannot say enough about this product! It grinds those nails down in record time compared to my last nail grinder. Very pleased and with 7 dogs to trim, I highly recommend!
This is a well made product, very sturdy and heavy. It takes a while for my dogs to get used to it, but probably because they do not like having their nails trimmed. My only issue is how small the area is that you have to put their nails in. I have a hard time positioning both myself and the dog's nail in the right direction/position to get right into the space required on the grinder. I have a large Labrador and a medium mixed breed. My dogs get more irritated at me trying to position their paw correctly, than by the grinding itself.
Very quiet! Quieter than my electric razor. I’ve only used this once so far. I was able to grind my golden doodle’s nails including his dew claws. The noise didn’t bother him, but I have to hold him still so I can grind carefully and not get his hair caught in the wheel. You can remove the guard which I felt was easier to maneuver. I has some issues grinding the top of his nails since it spins counter clockwise and I’m right handed. My dog’s nail seemed to bounce off and click against the wheel which he didn’t like, but I found switching hands worked. I suggest you play with the angle and how hard you apply pressure. It can take off a lot quickly so go slow at first. I tried the guard but his paw hairs kept getting in the way. If they had a guard that only had one side open that would help me get under and around his paw hairs easier.
I have had a difficult time trimming our little dog's long nails. After making two nails bleed using nail clippers, I decided to try this way. My husband has to help hold the dog. Twice I have gotten her hair around the nails caught in this grinder. It seems to be uncomfortable for her if the grinder is left too long in one spot...probably due to heat on the nail. There is quite a vibration to it. I really need to use both nail cutters first and then sand it lightly with this electric grinder after. To make this experience work, I give her lots of treats a long the way and break it up into a couple of days if need be. I am glad I did get a nail grinder.
I don't usually write reviews for products, but this grinder has changed my dog nail care profoundly. It is quiet and easy to hold. I have an older dog and a puppy, both with black nails, so clipping is a little scary for me and for them.I now feel safe and confident grinding both dogs' nails. I only wish I hadn't waited so long to buy this!