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How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
I’ve always wanted to try one of these. I love it but just wish it created more suds when trying to wash my back.
The bristles are soft but not wimpy. I love how the brush feels and that it made of silicone and thus more hygienic so far as being easy to keep clean.
I bought this to replace a wooden back brush that appeared to have some mold growing on it.I can reach my whole back with the brush.The ergonomics are just right for me.
It's perfect - not too rough but enough of a scrub to feel it's cleaning. Feels great on the back.
I’ve always struggled to find a good back scrubber that I felt was effective and easy to keep clean. The silicone bristles have a great massage feel and I never worry about residue remaining on the scrubber. It’s a bit heavy, but after a day or two I actually appreciated the weight and found it helped to have the weight and gravity assist with the scrubbing.
I really like this back scrubber. It is dual sided which is nice. The length of the bristles is perfect. They're not too long so you can actually scrub. It still cleans well and Its silicon material is mildew resistant.
I would have given it a 5 star if it was a bit longer. It might work great for a petite person but for an average person, it’s too short and hard to stretch it.
I really like this silicone brush.My back has never felt so good this is a wonderful product it's got a long handle.
A little shorter than needed but still does a good job!